PRIVACY

Last updated: 28 August 2025

Willem Willem respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in line with the Protection of Personal Information Act (POPIA), 2013 of South Africa.

1. Information We Collect

We may collect the following personal information when you interact with us:

Name and surname
Email address and contact details
Delivery and billing address
Payment information (processed securely via third-party providers)
Any information you choose to share when contacting us

2. How We Use Your Information

We use your personal information only for purposes related to your interaction with Willem Willem, including:

Processing and delivering your orders
Communicating with you regarding purchases, updates, or newsletters (if you subscribe)
Responding to queries or customer support requests
Complying with legal and regulatory obligations

3. Sharing of Information

We will never sell your personal information. Your information may only be shared with trusted third parties when necessary to:

Fulfil your order (e.g. couriers, payment processors)
Comply with legal obligations

These parties are bound by confidentiality and data protection agreements.

4. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you
Ask us to correct or update your information
Withdraw consent to receiving marketing communication
Request that we delete or restrict processing of your personal data, where legally permissible

Requests can be sent to privacy@zillajschoeman.com.

5. Data Security

We take all reasonable steps to protect your personal information against loss, misuse, unauthorised access, or disclosure. Transactions are processed through secure payment gateways, and your details are not stored on our servers.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser, though some site functions may not work properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about how your personal information is handled, please contact us at:

Email: privacy@zillajschoeman.com

Website: https://zillajschoeman.com

"One maker, one story, one piece at a Willem Willem is about connection. Between maker and wearer. Between time and memory. Between creation and healing."