Cancellation Policy
Changed your mind? That’s fine. Here is how cancelling works.
Before your painting is sent
You can cancel your order at any time before I’ve sent it. Email shop@zillajschoeman.com or use the contact form, and include your order number. I’ll refund everything you paid, delivery included, to the account you paid from, within 30 days at the latest and usually much sooner.
After your painting is sent
Once the painting is on its way, the order can’t be cancelled, but you can still send it back within 7 days of receiving it for a full refund of the painting’s price. See the Return Policy for how.
Unpaid EFT orders
If you choose EFT and the payment hasn’t reached my account within 5 days, I may cancel the order and put the painting back on sale. I’ll let you know by email when I do.
If I have to cancel
If something happens to a painting before it is sent, or I can’t fulfil your order for another reason, I’ll tell you straight away and refund everything you paid.